Refund and Returns Policy

At True Gadgets, we are committed to ensuring your satisfaction with every purchase you make. We understand that sometimes things don’t go as planned, whether it’s a product not meeting your expectations, arriving damaged, or an accidental order. Our Return and Refund Policy is designed to provide you with a transparent and customer-friendly process to address such situations. Please read the details below carefully to understand your rights and how we can assist you in these cases.

Returns

We believe in offering flexibility to our customers when it comes to returns. You can initiate a return within 7 days of receiving your product, provided the item meets the following conditions:

• The product must be in unused and undamaged condition, with no signs of wear or usage.
• It must be returned in its original packaging, including all tags, manuals, accessories, and any free items that may have been included with the purchase.

Certain items are excluded from returns, such as personalized products, gift cards, and products marked as “Final Sale.” If you’re unsure about the eligibility of a product for return, our support team will be happy to guide you.

How to Initiate a Return
To begin the return process, please reach out to us at contact@truegadgets.in with the following details:

• Your order number
• The reason for the return
• Supporting evidence, such as photos of the product (if applicable)

Once your request is approved, we will provide detailed instructions, including the return shipping address and a prepaid shipping label if the issue is due to our error. For other returns, the cost of shipping will need to be borne by the customer.

Refunds

We take the refund process seriously to ensure your money is returned to you promptly and securely. Refunds are initiated once we receive the returned item and verify its condition. Our team will inspect the product to confirm it meets the eligibility criteria, such as being unused and undamaged.

Refunds are processed through Razorpay, ensuring the highest levels of security and reliability. You can expect the refunded amount to be credited to your original payment method, such as your credit/debit card, UPI account, or bank account, within 7-10 business days from the date of approval.

Non-Refundable Situations

• Items returned in a damaged, used, or incomplete condition.
• Shipping fees, unless the return is due to an error on our part (e.g., incorrect or defective items).

Order Cancellations

We understand that you may need to cancel an order after placing it. Orders can be canceled as long as they haven’t been shipped. If you wish to cancel, email us at contact@truegadgets.in with your order number. Once canceled, you’ll receive a full refund within the standard refund processing time.

Important for Razorpay Approval

Our policy is designed to meet the guidelines required for Razorpay approval, ensuring a secure and seamless transaction experience for our customers. Here are the key elements that comply with Razorpay’s standards:

• Clear Timelines: Returns are accepted within 7 days, and refunds are processed within 7-10 business days after approval.
• Eligibility Criteria: Specific conditions for returns and refunds are clearly stated to avoid ambiguity.
• Secure Refunds: All refunds are processed through Razorpay, adhering to industry standards for payment security.
• Contact Transparency: Customers can easily reach us at contact@truegadgets.in for support regarding any issues or inquiries.

Contact Us

Your feedback and satisfaction are extremely important to us. If you have any questions, concerns, or require assistance regarding our Return and Refund Policy, feel free to reach out to us via email at contact@truegadgets.in. Our customer support team is here to help and ensure that your shopping experience remains smooth and worry-free.

We value your trust and loyalty and strive to make your experience with True Gadgets a pleasant one.