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Everything you need to know about the product and billing.
Once your order is shipped, you will receive a tracking number along with the tracking link via email or SMS. You can use this tracking number to check the current status of your order on the courier partner’s website.
Alternatively, you can log in to your account and check the “My Orders” section to view the real-time status of your order. If you’re having trouble tracking your order or if it’s taking longer than expected, feel free to contact our customer support team at support@truegadgets.in or call [ 8978352535] for assistance.
Orders can be canceled or edited only if they have not yet been processed or shipped. If you need to make any changes to your order, please contact us immediately at support@truegadgets.in or call us at [Your Contact Number]. Our team will assist you in modifying or canceling the order if it’s still within the processing stage.
Once your order has been shipped, we are unable to make any changes. In such cases, you may initiate a return once you receive the item, as per our return policy.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
We may cancel orders for various reasons, including:
- Payment Issues: The payment was not completed or failed to process.
- Stock Availability: The item you ordered went out of stock.
- Verification Failure: We were unable to verify the payment or shipping details.
- Policy Violations: The order did not comply with our policies or terms.
If your order was canceled and you need more information, please contact our support team at contact@truegadgets.in. We’ll be happy to assist you!
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
- Check Your Shipment Details: Some items may be shipped separately and could arrive at different times. Please check the tracking information for updates.
- Review Your Order Confirmation: Confirm the items included in your order and ensure they were all listed.
- Contact Us: If you’re still missing items, please reach out to our support team at contact@truegadgets.in with your order number. We’ll investigate the issue and work to resolve it promptly.
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- Check the Details: Review your order confirmation and shipping information to ensure everything matches.
- Contact Support: Email us at contact@truegadgets.in with your order number and a description of the problem.
- Provide Evidence: If applicable, include photos or other relevant details to help us resolve the issue faster.
We’re here to assist with any concerns, including incorrect, damaged, or missing items. Your satisfaction is our priority!
If you need to return an item, follow these steps:
- Check the Return Policy: Ensure your item is eligible for a return by reviewing our Return Policy.
- Request a Return: Contact us at contact@truegadgets.in with your order number and reason for return.
- Receive Instructions: Our support team will provide you with return instructions and a return label if applicable.
- Package the Item: Ensure the item is in its original packaging and condition before shipping it back.
- Track Your Return: Once shipped, you can track the return status using the provided details.
If you’ve forgotten your password or need to reset it, follow these steps:
- Go to the Login Page: Click on the “Login” button at the top of the website.
- Select “Forgot Password?”: Click the “Forgot Password?” link below the login fields.
- Enter Your Email Address: Provide the email address associated with your account.
- Check Your Email: You’ll receive a password reset link. Click on the link to proceed.
- Set a New Password: Enter a new password and confirm it.
If you face any issues, please reach out to us at contact@truegadgets.in for assistance.
Let me know if you’d like to customize this further!
To change your password, follow these steps:
- Log In to Your Account: Use your current credentials to access your account.
- Go to Account Settings: Navigate to the “Account” or “Profile” section.
- Select “Change Password”: Click the “Change Password” option.
- Enter a New Password: Provide your current password, then enter and confirm your new password.
- Save Changes: Click “Save” to update your password.
If you encounter any issues, feel free to contact us at contact@truegadgets.in for assistance.
We’re sorry to see you go! To delete your account, follow these steps:
- Contact Us: Email us at contact@truegadgets.in from the email address associated with your account.
- Verify Your Identity: For security purposes, we may ask for additional information to confirm your identity.
- Confirm Your Request: Once verified, we’ll process your request and delete your account.
Please note that deleting your account will permanently remove your data and order history. If you have pending orders or returns, ensure they’re resolved before requesting account deletion.
We understand that waiting for a refund can be frustrating. Here’s how you can track your refund:
- Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item or confirm the refund eligibility.
- Refund Method: Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
- Track Your Refund: If you haven’t received your refund within the expected time frame, please contact us at contact@truegadgets.in with your order number and refund details.
We’re here to help and ensure your refund is processed smoothly!
How do I return my order?
To return your order, follow these simple steps:
- Check the Return Policy: Review our Return Policy to ensure your item is eligible for a return.
- Contact Us: Email us at contact@truegadgets.in with your order number and reason for the return request.
- Receive Return Instructions: Our team will send you return instructions and, if necessary, a return label.
- Prepare the Item: Ensure the item is in its original condition, including packaging, tags, and any accessories.
- Ship the Item: Return the item to the address provided, and keep your tracking number for reference.
- Processing the Return: Once the item is received, we’ll inspect it and process your refund or exchange based on the policy.
Feel free to reach out to us if you have any questions during the return process.
We want you to be fully satisfied with your purchase. If you are not, you can return eligible items within 7 days of receiving your order. Here’s how it works:
Eligibility:
- Items must be unused, undamaged, and in their original packaging with tags attached.
- Some items (e.g., personalized products, or items marked as non-returnable) may not be eligible for return.
Return Process:
- Contact us at contact@truegadgets.in to initiate a return. Please include your order number and reason for return.
- We will provide you with return instructions and, if applicable, a return label.
- Once the item is returned and inspected, we will process your refund or exchange.
Refunds:
- Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping:
- In case of a return due to a mistake on our part (damaged or incorrect item), we’ll cover return shipping costs. Otherwise, customers are responsible for return shipping fees.
For more details, you can refer to our full Return Policy page.
We offer free shipping on orders over ₹1499. You can check if your order qualifies for free shipping by:
- Order Value: When you reach ₹1499 or more in your shopping cart, free shipping will automatically apply during checkout.
- Checkout Summary: Before completing your purchase, you’ll see a breakdown of your order, including the shipping fee (if applicable). If your order qualifies for free shipping, the shipping charge will be waived.
If you have any questions about shipping, feel free to contact us at contact@truegadgets.in.
If you need to change the delivery address for your order, follow these steps:
- Before Shipment: If your order hasn’t been shipped yet, email us at contact@truegadgets.in as soon as possible with your order number and the updated delivery address.
- After Shipment: Once the order has been shipped, we may not be able to change the delivery address. However, you can try contacting the shipping carrier directly for possible address corrections.
- Order Status: To check if the address change can still be processed, please contact our support team as soon as possible.
We’ll do our best to assist you in getting your order to the correct address!
We’re sorry for the delay! Here’s how you can track your order:
- Check Your Tracking Information: After your order is shipped, you’ll receive an email with tracking details. Use the tracking number to monitor the status of your shipment.
- Shipping Delays: Sometimes, shipments may be delayed due to factors like weather, holidays, or other carrier issues. Please check with the carrier for updates.
- Contact Us: If you haven’t received your order within the expected time frame, please contact us at contact@truegadgets.in with your order number, and we’ll investigate the issue.
We appreciate your patience and will do everything we can to ensure your order arrives soon!
Yes, we deliver all over India. You can place an order from anywhere within the country.
- Check Delivery Details: During checkout, enter your postcode to confirm your delivery details.
- Contact Us: If you have any specific delivery concerns or questions, feel free to reach out to us at contact@truegadgets.in.
We strive to offer fast and reliable delivery to all locations across India!
If you’re referring to payments for an order:
- Payment Method: Payments are processed through secure payment gateways, including credit/debit cards, UPI, and other available options at checkout.
- Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email.
- Refunds: If you’re due for a refund, it will be processed to your original payment method within 7-10 business days after we process your return or cancellation.
If you were asking about a different type of payment (e.g., affiliate, vendor, etc.), please provide more details, and we’d be happy to assist further!
We accept payments through Razorpay, a secure payment gateway. You can choose from the following options:
- Credit/Debit Cards
- UPI Payments
- Net Banking
- Wallets
All payments are processed securely through Razorpay, ensuring a smooth and safe transaction experience.
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
Currently, we operate online only and do not have physical store locations. You can browse our entire range of products and place orders directly through our website, www.truegadgets.in.
If you have any questions or need assistance, feel free to contact us at contact@truegadgets.in.