shipping and delivery

At True Gadgets, we are committed to providing you with a seamless shopping experience. This Shipping and Delivery Policy outlines how your orders are processed, shipped, and delivered. Please read it carefully to understand our practices.

1. Shipping Locations

We deliver to all locations across India. At this time, we do not offer international shipping.

2. Shipping Charges

2.1 Shipping charges are calculated based on the total order value and delivery location.
2.2 Orders over ₹1499 qualify for free shipping. For orders below this amount, a standard shipping fee will be applied during checkout.

3. Order Processing Time

3.1 Once your order is placed, it will be processed within 1-2 business days.
3.2 Orders placed after 6 PM or on weekends and public holidays will be processed on the next business day.

4. Delivery Timeline

4.1 Delivery timelines vary depending on your location:

• Metro Cities: 3-5 business days
• Tier 2 & Tier 3 Cities: 5-7 business days
• Remote Areas: 7-10 business days
  4.2 These timelines are estimates and may vary due to factors like weather, public holidays, or courier partner delays.

5. Tracking Your Order

5.1 Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
5.2 Use the provided tracking number to monitor your shipment on the courier partner’s website.

6. Delivery Conditions

6.1 Deliveries will be made to the address provided during checkout. Ensure the address is accurate and complete.
6.2 In case of failed delivery attempts due to an incorrect address or unavailability of the recipient, the order may be returned to us. Reshipping fees may apply.

7. Delayed or Missing Deliveries

7.1 If your order has not arrived within the expected timeframe, please check the tracking status.
7.2 For assistance with delayed or missing deliveries, contact us at contact@truegadgets.in with your order number.

8. Damaged or Incorrect Orders

8.1 If you receive a damaged or incorrect product, please notify us within 48 hours of delivery at contact@truegadgets.in.
8.2 Provide clear photographs of the package and the product for prompt resolution.

9. Non-Delivery Regions

While we aim to deliver to all parts of India, there may be areas where delivery is not feasible due to logistical constraints. In such cases, we will inform you and process a full refund for the undeliverable order.

10. Contact Us

If you have questions or need further clarification regarding our Shipping and Delivery Policy, feel free to contact us:

• Email: contact@truegadgets.in
• Phone: [Insert Contact Number]

We are here to ensure your shopping experience with True Gadgets is hassle-free and satisfying.